Last updated: 10 March 2026
Lodge Lettings and Sales is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information that you provide to us or that we collect when you use our website or contact us regarding our services.
This policy applies to all personal data processed by Lodge Lettings and Sales, including data collected through our website, email communications, telephone enquiries, and property-related services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Lodge Lettings and Sales
Unit 6 Bellflower Crescent
Red Lodge
Suffolk
IP28 8XQ
Telephone: 01638 551 551
Email: enquiries@lodge-lettings.co.uk
If you have any questions about this policy or how we use your data, please contact us using the details above.
2. What Personal Data We Collect
We may collect and process the following personal information:
Information you provide to us
- Name
- Email address
- Telephone number
- Address (where provided)
- Property requirements or enquiry details
- Any additional information you provide when contacting us
Information collected automatically
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
3. How We Use Your Information
We use personal data to:
- Respond to property enquiries
- Provide information about properties for sale or rent
- Arrange viewings or appointments
- Contact you regarding your enquiry
- Provide property-related services
- Improve our website and services
- Comply with legal and regulatory obligations
We will only use your personal data where we have a lawful basis to do so.
4. Legal Basis for Processing
Under UK GDPR, we process personal data based on one or more of the following lawful bases:
Legitimate Interest
To respond to property enquiries and provide property services.
Consent
Where you have given clear consent for us to contact you or process your data.
Legal Obligation
Where we are required to process personal data to comply with legal or regulatory obligations.
5. Property Enquiries
When you submit an enquiry about a property through our website or through third-party property portals such as Rightmove, Zoopla, or other listing platforms, the information you provide may be used by Lodge Lettings and Sales to:
- Respond to your enquiry
- Provide further details about the property
- Arrange property viewings
- Contact you by email or telephone regarding your enquiry
Your information may also be shared with the property owner, landlord, or relevant service providers where necessary to progress your enquiry.
6. Anti-Money Laundering Requirements
In certain circumstances, particularly in relation to property sales or lettings, Lodge Lettings and Sales may be legally required to verify the identity of clients and customers in accordance with UK Anti-Money Laundering Regulations.
Where required, we may request identification documents and may use third-party verification services to confirm identity and comply with legal obligations.
7. Sharing Your Information
We may share personal data with trusted third parties where necessary to provide our services. These may include:
- Property portals such as Rightmove or Zoopla
- Referencing agencies
- Legal professionals involved in property transactions
- Identity verification providers
- IT and website service providers
We ensure that any third parties we work with comply with appropriate data protection standards.
We do not sell your personal data to third parties.
8. How Long We Keep Your Data
We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax, or accounting requirements.
Where personal data is no longer required, it will be securely deleted or anonymised.
9. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
Cookies are small files stored on your device that help websites function properly and collect information about how visitors use the site.
You can control or delete cookies through your browser settings.
For more information, please refer to our Cookie Policy.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
However, while we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to processing in certain circumstances
- Request transfer of your personal data
If you wish to exercise any of these rights, please contact us at:
enquiries@lodge-lettings.co.uk
12. Complaints
If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
www.ico.org.uk
However, we encourage you to contact us first so we can try to resolve your concern.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
Any updates will be posted on this page and will take effect immediately.
